Refund and Returns Policy

USA Scaffolding Product Refund and Returns Policy

You may return most new, unused items within 15 days of delivery for a full refund. Return shipping costs will be at the customer’s expense. Returns are only accepted with prior authorization and an RMA (Return Material Authorization) Number. If you need to return an item, please Contact Us at 800-919-1196 or sales@usascaffolding.com with your order number and the details about the product you would like to return. We will respond with instructions for returning items from your order and issue an RMA (Return Material Authorization) Number.

You should expect to receive your refund within four weeks of returning your item, however, in many cases you will receive a refund more quickly. This time-period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If USA Scaffolding ships a customer the wrong product(s), USA Scaffolding will ship the replacement product(s) at no cost to the customer. Replacement of incorrect, damaged or defective parts are shipped standard LTL Common Carrier. If expediting is required, additional shipping charges apply. USA Scaffolding will also make arrangement to have the wrong product(s) returned to USA Scaffolding.

USA Scaffolding Damaged Items Policy

The customer is responsible for inspecting all USA Scaffolding items immediately upon delivery. Any/all damage must be noted on the original Bill of Lading in the presence of the driver. The customer must notify USA Scaffolding no later than 24 hours after delivery. If it is determined that the damage was caused during transit and the customer reported the damage within 24 hours, USA Scaffolding will ship the replacement product(s) at no cost to the customer. USA Scaffolding will also make arrangement to have the damaged products returned to USA Scaffolding.

USA Scaffolding Hidden Damage Policy

If hidden damage (i.e., boxed items) is discovered after the customer has accepted the product, the customer must notify USA Scaffolding within 2 business days of delivery. If it is determined that the damage was caused during transit and the customer reported the damage within 2 business days of receipt, USA Scaffolding will ship the replacement product(s) at no cost to the customer. USA Scaffolding will also make arrangement to have the damaged products returned to USA Scaffolding.

USA Scaffolding Missing items Policy

The customer is responsible for inspecting all USA Scaffolding items immediately upon delivery. Any missing items must be noted on the original Bill of Lading in the presence of the driver. The customer must notify USA Scaffolding no later than 24 hours after delivery. If it is determined that the customer is missing items paid for, and the customer reported the missing item using the above policy, USA Scaffolding will ship the replacement product(s) at no cost to the customer.

USA Scaffolding Redelivery Policy

SECOND delivery charges will be assessed to have your freight redelivered. Delivery instances incurring charges from our shippers generally include:

• Deliver to Another Address – Reroute the shipment to a new address
• Reschedule Delivery – Hold the shipment for delivery on a future date
• Return to Sender and Refusals – Return the shipment to the shipper and or refusing delivery

An additional fee of at least $100 will be assessed on any orders needing redelivery by our shipper.